The following are what we believe are 37 facts and features of House Revolution - that's the company, the ethos, the service and all it believes in. Read and enjoy at your leisure!
As you will see from the following facts about House Revolution, our culture is that the customer is always our number one priority. Whether you are buying or selling your house, House Revolution is your best choice when choosing your online estate agent.
6 - Where the customer is always put first
High street estate agents have not scored big on the customer service front. Our key objective is to change that. We want estate agencies to move forward in the service world and for House Revolution to really stand out as pioneers of that change.
To that end we place equal value on looking after and supporting both our house sellers and house buyers. Neither our people nor our technology discriminates in any way buyers and sellers of houses. Our service levels are based around clarity of information and high levels of contact. If you need us, what ever the question or problem is, a real human (yes an actual real life human being who knows what they are talking about) we will be there with knobs on!
7 - Total honesty during all transactions, communications and dealings..
Estate agents sit in the middle of a property transaction and as a true middle man their involvement should add value to the sale. The problem comes when you feel you’re being ignored or worse you might not be getting all the facts required to make a decision.
Common complaints levied at estate agents are:
- My estate agent never updated me, I had to do all the chasing when selling my house.
- I had a viewing and I don’t know what the person thought.
- I changed my price but nobody was told.
- I went on the mailing list and never got a call yet, overnight a SOLD board has just appeared outside a house I really wanted to buy.
The key to success is good old communication, so House Revolution has been designed in such a way that it’s almost impossible for us to hide information. All activity goes via our website so it’s all available to see. Customers talk directly with each other. We don’t get involved unless you want us to.
8 - Completely transparent - we enable you to make the right decisions because we give you the right information
Transparency, what a fantastic word, but what does it mean in estate agency terms?
Recent media coverage has talked about the less scrupulous estate agents who keep back information for their own benefit.
Common complaints levied at estate agents are:
- I’m sure I was only recommended this buyer because they used the same estate agent as me to sell their property.
- I’m sure I was only recommended this buyer because they used the estate agent’s mortgage services.
- A leaflet came through my door asking for buyers of a certain type of property for sale which I was looking for, I rang up, and was told the property was sold but could they put me on the mailing list and value my house - it turned out they never had the house for sale in the first place.
House Revolution aims to stamp out these types of bad business practice by being completely open and ‘transparent’. We are designed to ensure, irrespective of whether you’re a buyer or seller, that you have all the facts and information you will ever need as it arrives.
9 - You manage everything
If you own a property, chances are you’re a grown up and able to follow a set of clear instructions when selling it.
Lets be honest, estate agency is not hard. Really! Ok, selling your house is never instant and the whole process can take weeks with a few false starts but the process is straight forward. Value, market to find a buyer, agree a price, do the legal work, move!
Remember, a high street estate agent will expect you to make the decisions about selling price and offers, expect you to show people around and let people in, and also tell them all about your house and what’s great about it. So, in fact you only do a fraction more work by using House Revolution than if you instructed a high street agent to sell your property.
Consider also that you are not on your own when selling your property. Professionals such as Solicitors and Surveyors and mortgage companies are involved, plus we are there to help at any time.
For the first time all the tools needed to manage your purchase or sale are in one place. You really should not be worried that you’re going to loose out in any way if you use House Revolution. Quite the opposite in fact!
10 - Reward structure and successful customer recommendation
Recommendation is a great way to do business. We like it so much we reward every time it happens. So if you recommend House Revolution to a friend who goes on to successfully publish their property with us, then we will send you a £25 gift voucher. Up to a max of four Recommend a Friends will be allowed.
Refunds and Recommend a Friend only apply to customers who have paid the standard fee.
11 - Customers – both purchasers and sellers - deal direct with each other, so there are no third parties adding spin.
Good, clear, honest communication is vital if property transactions are to be a success. House Revolution has been designed in such a way that it’s almost impossible for us to hide information to buyers and sellers. All activity goes via our website so it’s all available to see. Customers talk directly with each other. We don’t get involved unless you want us to.